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Ian Morris...

wintel analyst
cloud analyst
project pm
professional
focussed
communicator
experienced
motivated
adaptable
team leader
team player
technical lead

About

Professional Profile

Proven expertise in Microsoft server operating systems, Office 365 and Azure cloud solutions, on-premises infrastructure, systems administration, networking, and computer applications. Technical specialist, skilled in improving connectivity and describing technology benefits. Adept at planning and managing various complex projects aligning business goals with technology solutions to drive process improvements, competitive advantage, and bottom-line gains. Possess strong teamwork and customer service skills as well as innovative problem solving, critical thinking, resource optimisation, and decision-making abilities.

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Skills

Interpersonal & Management Skills

Good interpersonal and management skills are essential to develop within a professional working environment. I have paid particular attention, ensuring both areas are always integrated with technical aspects of my profession. This approach has proved invaluable whether within a BAU or project role or managing a team. Developing my Communication, Negotiation, Decision Making, Assertiveness and Problem solving have all proved to be indespensable on a daily basis.

Team Player

Self Managing, Adaptable, Mentor

Professional

Customer Focused, Problem Solver, Accountable

Communicator

Verbal & Non-Verbal, Listener, Negotiator

Team Leader

Motivate, Delegate, Empower.

Knowledge

Application & Infrastructure Management

  • Microsoft Windows Server
  • Virtualization Management
  • Microsoft Office 365
  • DHCP DNS & Group Policy
  • Design, Install & Support
  • Microsoft Azure
  • Veeam Backup & Recovery
  • Active Directory Management
  • PowerShell Scripting
  • Microsoft Intune
  • PaaS, IaaS & SaaS
  • Sapien PowerShell Studio 2017

Non-Technical Proficiency Overview

Experience, in conjunction with classroom sessions and self-study have helped me improve my knowledge of other spheres within the IT arena. I am always striving to improve these skills as they provide an excellent understanding and awareness of other essential departments that go to make up the corporate IT environment.

Project Management (Prince2)
Service Management (ITIL)
Program Office Management

Experience

15 Years+ Experience!

Over the years I have gathered invaluable experience working for many Blue Chip companies as well as small enterprises. Here are some of the most recent.

SSE Plc

Senior Wintel Analyst (BAU)

April 2018 - July 2018

SSE is one of the “Big 6” energy companies in the UK, with over 10 million customers.  Supplying gas (SGN) and electricity using conventional methods as well as producing energy using renewable resources such as wind and wave technologies. The company has seen unprecedented growth in all these areas.
Reported to the team leader, responsible for the support of the Wintel environment. Root cause analysis. Improving the current infrastructure and practicing a preventative approach. Ensuring the stability and availability of all resources within the Windows environment. Supporting patch and update delivery covering all aspects of the infrastructure.

• 3rd and 4th line support for a large Wintel environment, HP/Compaq physical and Hyper-V VMware servers. Managing and maintaining Active Directory, DHCP, DNS, TCPIP and Group Policy etc.
• Root cause analysis investigations, liaising with Microsoft and other 3rd party suppliers.
•Change Management and Problem Management ITIL methodology adhered to always to ensure a fully auditable and accountable approach was practised at all times.
• Worked to very tight deadlines, ensuring all SLA’s were met whilst maintaining and demanding a very high standard of work within the Wintel BAU Support Team.

Southern Health NHS Foundation Trust

Senior Systems Engineer

January 2018 - March 2018
Southern Health NHS Foundation Trust provides mental health, learning disability, children's and community services across Hampshire and the surrounding areas. As well as their inpatients services and community contacts we run a wide range of specialist services including diabetes care, frailty services, MRI scanning, an eating disorder service. Currently going through an IT Transformation, ensuring the best IT infrastructure for all critical services. My responsibilities were...

• 3rd Line Support for all physical, Hyper-V and VMware servers.
• Optimised monitoring of the server and application environment by fine-tuning SolarWinds.
• Designed and initiated the update, upgrade and migration solution to take the current email solution from Exchange 2013 to Exchange 2016. This included raising the Domain Functional level.
• Documented all procedures and implementation paths where required.

Hampshire Fire And Rescue Service

Senior IT Infrastructure Analyst

October 2016 - December 2017
Hampshire Fire and Rescue Service undertook a major ICT Transformation program. HFRS modernised their IT and Telephony infrastructure with the latest technology on offer. An extremly challenging program of works was achieved with great success. My responsibilities were...

• Design and implement an Office 365 environment.
• Design and implement on-premises and Azure (IaaS) infrstructure environments. 
• Federate cloud and on-premises infrastructure enviroments. 
• Configure DNS, DHCP, Group Policy, Sites and Services, AD FS.
• Migrate all existing Exchange, SharePoint data from on-premises environments into Office 365.
• Migrate all user data into OneDrive for business.
• Produce PowerShell scripts to create/migrate all the AD objects (users, groups, etc.) into the new forest. 
• Design and implement  BYoD and mobile device management and security using Microsoft InTune; incorporating MaaS360.
• Designed and produced tools (using PowerShell) for the service desk analysts to carry out admin tasks.
• Produced design and handover documentation.
• Presented Knowledge transfer sessions for the IT Support teams.

Northgate Public Services

Senior Wintel 3rd Line Analyst

March 2016 - July 2016
Northgate Public Services (NPS) is an integrated software, outsourcing and IT services business with deep experience in the public sector.Northgate Public Services (NPS) is an integrated software, outsourcing and IT services business with deep experience in the public sector.
Reported to the Wintel Manager and responsible for...

• 3rd line support for NPS and client systems.  Assisted with the major Data Centre migration projects.
• Developed and documented a process for the migration of physical servers (within multiple Data Centres) to virtual platforms, VMware and Hyper-V. This included Linux, IBM AS400 and Windows  legacy systems. This was utilised for the live migration with 100% success rate and zero data loss.
• VMware VSphere and storage administration. Virtual server and storage optimisation.
• Created Active Directory management and reporting tools using simple PowerShell scripts. These were used to assist the 2nd & 3rd Line teams (on and offshore) perform daily AD tasks in an automated, repeatable and consistent manner.
SSE Plc

Senior Wintel Analyst (Proj)

November 2012 - November 2015
SSE is one of the largest energy companies in the UK, with over 9 million customers.  Supplying gas and electricity using conventional methods as well as producing energy using renewable resources such as wind and wave technologies. 
Member of a project team tasked with delivering major projects, most recently, an entire new infrastructure to host the SSE’s flagship ‘Home Services’ division. Virtual and physical servers Running Microsoft Dynamics suite and ClickSoftware’s suite. My key responsibilities were...

• Wintel technical lead for the project, reporting to the Wintel Project Technical Team Lead.
• Built the proof of concept environment based on initial architectural design, documenting technicnal amendments where required.
• Built all the servers for the numerous environments, totalling over 250. Optimized and fine-tuned to host the new applications, especially required for the VMware servers due to the demands of the applications.
• Providing vital Wintel technical support for a large team of on and  offshore developers.
• Designed the Active Directory structure to host the applications.
• Rigorous vulnerability scanning carried out.
• Patch management & maintenance approach devised and adopted for all environments.
• Produced the definitive DR and support documentation for the Wintel 2nd & 3rd line teams.
Scottish & Southern Energy Plc

Senior Wintel Analyst (BAU)

June 2008 - November 2012
SSE is one of the largest energy companies in the UK, with over 9 million customers.  Supplying gas and electricity using conventional methods as well as producing energy using renewable resources such as wind and wave technologies. Reported to the team leader and was responsible for the support of the Wintel environment including...

• 3rd and 4th line support for a large Wintel environment, Windows Server 2003, 2008 & 2012, totalling 3200+ physical and virtual servers within the estate.
• Managing and maintaining Active Directory, DHCP, DNS, TCPIP and Group Policy etc.
• Root cause analysis investigations, liaising with Microsoft and other 3rd party suppliers.
• Improving the current infrastructure and practicing a preventative approach.
• Supporting patch management covering all aspects of the infrastructure.
• Ensuring the stability and availability of all resources within the Windows environment.
• Worked to very tight deadlines, ensuring all SLA’s were met whilst maintaining and demanding a very high standard of work within the Wintel BAU Support Team.

Threadneedle Asset Management Ltd

Senior Wintel 3rd Line Analyst

August 2005 - March 2008
Threadneedle (Columbia-Threadneedle) is the international investment operation of Ameriprise Financial, the financial services arm of American Express.
With offices based in many major European cities, Threadneedle manages multimillion-pound investments in Equities, Bonds, cash and property. Following great successes in the market place, the Investment Operations division has recently been sold to JP Morgan. Reported to the Wintel Manager and responsible for...

• Supporting the Wintel environment.
• 3rd line support for over 300 HP/Compaq servers with Windows 2K and 2K3 operating systems; using local and EMC Symmetrix Storage SAN storage.
• Support AD, Group Policy, OS and hardware updates, implemented maintenance for the Wintel estate.
• Improved server and infrastructure design and build, mentored other members of the support team,
• Project management and implementation.

Education

My Education

In order to remain at the cutting edge of new technologies, practices and processes, I continue to update my portfolio of courses and exams when required. Below are examples of some taken in the recent past.

Prince2

Foundation & Practitioner

March 2016 - September 2016
PRINCE2 is universally accepted as a best practice project management method. It is designed to provide a structured approach to managing projects with a view to increasing the likelihood of a successful project outcome. The PRINCE2 method can be used for projects of any size or complexity, and provides guidance through clearly defined principles, themes and processes. The Foundation course and exam has been completed. The Practitioner exam is scheduled for 3rd quarter 2016. To have indepth knowledge of what other wheels are turning within a projects machinery enables me to have a true appreciation of project management practices and processes.
ITIL and Team Management

ITIL Foundation. Leadership, Team Building and Successful Management

June 2016 - August 2016
ITIL Foundation Level. The Foundation level is the entry level certification and offers you a general awareness of the key elements, concepts and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices. The ITIL Foundation course provided an excellent insite and understanding of best practices within the Service Management arena. Providing me with knowledge of what is expected of me from Service Management and vice versa. The Leadership, Team Building & Successful Management has really assisted me to not only improve my team management skills but also to provide more input within a team environment and better self-management.
PowerShell

Powershell 4.0 Automating Administration

May 2016 - June 2016
Improving my understanding of PowerShell and using it more and more has been essential. Taking this course has not only assisted me in creating my own tools and scripts, but even more importantly, enabled me to edit and debug scripts written by others.