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Ian Morris...

microsoft Azure SME
ms intune specialist
microsoft 365 SME
Android & iOS MDM SME
MS exchange migration tech lead
M365 migration tech lead
solution architect
professional & focussed
excellent communicator
experienced
motivated & adaptable
team leader
team player

About

Professional Profile

Proven expertise in Microsoft server operating systems, Microsoft 365 and Azure cloud solutions. Intune MDM/MAM device management. Apple Business Manager and Samsung Knox device enrollment & management. On-premises infrastructure and systems administration. Technical specialist, SME, skilled in improving connectivity and describing technology benefits. Adept at planning and managing high-profile complex projects. Aligning business goals with technology solutions to drive process improvements, competitive advantage, and bottom-line gains. Possess strong teamwork and customer service skills as well as innovative problem solving, critical thinking, resource optimisation, and decision-making abilities.

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Skills

Interpersonal & Management Skills

Good interpersonal and management skills are essential to develop within a professional working environment. I have paid particular attention, ensuring both areas are always integrated with technical aspects of my profession. This approach has proved invaluable whether within a BAU or project role or managing a team. Developing my Communication, Negotiation, Decision Making, Assertiveness and Problem solving have all proved to be indespensable on a daily basis.

Team Player

Self Managing, Adaptable, Mentor

Professional

Customer Focused, Problem Solver, Accountable

Team Leader

Motivate, Delegate, Empower.

Communicator

Verbal & Non-Verbal, Listener, Negotiator

Knowledge

Application & Infrastructure Management

  • Microsoft Azure
  • PaaS, IaaS & SaaS
  • Samsung Knox Suite
  • Apple Business Manager
  • Microsoft Intune/MDM/MAM
  • Microsoft 365
  • PowerShell Scripting
  • Cloud Security Management
  • Microsoft Windows Server
  • Design, Install & Support
  • Active Directory Management
  • DHCP DNS & Group Policy

Non-Technical Proficiency Overview

Experience, in conjunction with classroom sessions and self-study have helped me improve my knowledge of other spheres within the IT arena. I am always striving to improve these skills as they provide an excellent understanding and awareness of other essential departments that go to make up the corporate IT environment.

Project Management (Prince2)
Service Management (ITIL)
Program Office Management

Experience

25+ Years Experience!

Over the years I have gathered invaluable experience providing clients with services. From large Blue Chip companies and Public Sector organisations to small enterprises. Here are some of the most recent.

Culligan International

Azure & Intune Cloud Consultant

June 2023 - Present

Culligan’s legacy is one of innovation. Since their founding in 1936 in Illinois, United States, their pioneering approach to water treatment and service has helped them grow from a local business to a global leader. Today, with over 35 brands in 90 countries, they continue to build on that legacy with a commitment to creating new ways to bring better water where it’s needed most. They recently celebrated their 85th anniversary, which means nearly a century of helping families and communities get the cleaner, safer water that helps them thrive.


Reported to the IT Operations Director. As an Intune specialist consultant, I am responsible for providing Design, Architecture, Security, and Implementation of Cloud services (Azure, Intune, 365 & Apple Business Manager). Also responsible for delivering cloud-based projects across the entire estate. Supporting the BAU Platform teams globally with assistance and resolving issues within the Intune and Azure arenas. Also providing consultancy and advice on “best practice” approach as Culligan moves through a worldwide, fast paced digital transformation as new acquisitions are on-boarded. Analysing the Azure & Intune environments and producing supporting documentation where required. Producing scripts and applications to assist IT and the business to move towards an “Automation First” model.

• Providing all levels of consultancy within the Azure & Intune arena.

• Taking ownership of local and global issues and implementing a solution or providing the local platform teams with the tools or instructions to resolve issue.

• Providing support and technical solutions for business projects.

• Producing PowerShell scripts, designing the approach and automation to facilitate the efficient, secure, and successful migration of mobile devices from various MDM solutions to Intune.

• Liaising with 3rd parties and partners to procure services, acting as key stakeholder where required.

• Reviewed processes and procedures for “Start-of-Day” for Service Desk and other support teams and implement changes where and when necessary.

• Created general housekeeping strategies within the Azure and Intune arenas, to improve the efficiency and remove any potential security risks due to redundant objects.

• Worked very closely with individual business units and Business Analysts to gather all requirements and produce a designed solution for the application, or product to be implemented.

Parkdean Resorts UK Ltd

Azure Consultant

March 2021 - April 2023

Parkdean Resorts operates 67 unique holiday parks across the UK. With over 8000 employees based across the 67 park sites plus the headquarters in Gosforth, Newcastle. Providing over 2.5 million holiday makers. 20 thousand holiday homeowners with accommodation, facilities, and activities.


Reported to the Head of Service Management. As an SME and Technical Lead, I am responsible for providing Design, Architecture, Security, and Implementation of Cloud services (Azure, Intune, 365 & Citrix Cloud). Also responsible for delivering on-premises and cloud-based projects across the entire estate. Whilst also providing consultancy and advice on “best practice” approach for IT Infrastructure BAU Support teams. Advise and deliver via the most efficient and appropriate methodology for migrating workloads from standard virtual and physical data centre environments to Azure/365; IaaS, PaaS & SaaS platforms, taking advantage of consolidation, efficiency, security, and the flexibility offered by cloud services...

• Technical Lead and SME for the migration from Microsoft Office 2013/16 to Microsoft M365.

• Technical Lead and SME for the migration from Exchange 2016 (On-Premises) to Exchange-online.

• Wrote all the PowerShell scripts, designed the approach and automation to facilitate the efficient, secure, and successful migration of Microsoft Office 2013/16 to Microsoft M365 and Exchange 2016 (On-Premises) to Exchange-online.

• Azure Practice Lead, overseeing the changes and activities within the Azure environment (2 tenants, 15 subscriptions).

• Prepared the Azure environments for a 3rd party Managed Service provider to take on portions of the Azure management responsibilities.

• Implemented security policies, RBAC management and governance associated with Azure and 365 platforms.

• Designed and implemented an interim MDM solution, utilising Citrix Cloud and Samsung Knox mobile Enrollment.

• Constructed and designed the approach for securing Active Directory objects and general user and computer object management. Implemented the agreed solution and approach.

• Implemented Microsoft Power BI Gen 2 environment and made ready for Power Bi developers to create new reporting solutions for the business.

Hampshire County Council

IT Infrastructure Analyst (Project Delivery)

July 2018 - February 2021

Hampshire County Council (HCC) is responsible for a wide range of services across the whole country. From providing 70,000 school meals per day and teaching 170,000 pupils to managing and maintaining 5000 miles of roads to designing and building new schools. HCC also provides Care, support and facilities for vulnerable and older people, libraries, preserving Hampshire’s history, heritage sites and managing country parks. Supporting public health and wellbeing and providing these services and activities and many more for over 1.3 million residents.


Reported to the Service Delivery Manager. As an SME I was responsible for delivering projects to defined timescales and project objectives. Assist project managers in the smooth running of the project delivery. Create high quality technical documentation, including disaster recovery, designs, handover, and knowledge transfer & training for the 1st, 2nd & 3rd line support and maintenance teams..

• Designed and implemented Intune Android Corporate-Owned Dedicated Device (Kiosk) and  Android and Apple iOS Corporate-Owned Fully Managed device environments and builds; running single and multiple applications for care and nursing homes, schools and other deparments and agencies.

• Designed and implemented Zebra asset management, scanning device environment, utilising MS Intune and Zebra’s StageNow Staging tools and management consoles for an HCC partner used, in all their warehouses.

• Designed and configured Apple Business Manager and Samsung Knox (KME & KC) for all Android and iOS mobile device projects.

• Created numerous Intune policies and profiles, covering conditional access, device configurations, enrollment configurations and all other aspects of Intune and Azure user, device and application management.

• Built Windows 2016 servers and migrated applications and services from Win 2008 & 2012 to the new 2016 severs.

• Created High- and Low-level design, ‘as-built’, management & maintenance, disaster recovery and training documentation for all projects undertaken.

• Provided detailed project milestone updates for project managers, other technical parties and project stakeholders.

SSE Plc

Senior Wintel Analyst (BAU)

April 2018 - July 2018

SSE is one of the “Big 6” energy companies in the UK, with over 10 million customers.  Supplying gas (SGN) and electricity using conventional methods as well as producing energy using renewable resources such as wind and wave technologies. The company has seen unprecedented growth in all these areas.
Reported to the team leader, responsible for the support of the Wintel environment. Root cause analysis. Improving the current infrastructure and practicing a preventative approach. Ensuring the stability and availability of all resources within the Windows environment. Supporting patch and update delivery covering all aspects of the infrastructure.

• 3rd and 4th line support for a large Wintel environment, HP/Compaq physical and Hyper-V VMware servers. Managing and maintaining Active Directory, DHCP, DNS, TCPIP and Group Policy etc.

• Root cause analysis investigations, liaising with Microsoft and other 3rd party suppliers.

• Change Management and Problem Management ITIL methodology adhered to always to ensure a fully auditable and accountable approach was practised at all times.

• Worked to very tight deadlines, ensuring all SLA’s were met whilst maintaining and demanding a very high standard of work within the Wintel BAU Support Team.

Southern Health NHS Foundation Trust

Senior Systems Engineer

January 2018 - March 2018
Southern Health NHS Foundation Trust provides mental health, learning disability, children's and community services across Hampshire and the surrounding areas. As well as their inpatients services and community contacts we run a wide range of specialist services including diabetes care, frailty services, MRI scanning, an eating disorder service. Currently going through an IT Transformation, ensuring the best IT infrastructure for all critical services. My responsibilities were...

• 3rd Line Support for all physical, Hyper-V and VMware servers.

•  Optimised monitoring of the server and application environment by fine-tuning SolarWinds.

• Designed and initiated the update, upgrade and migration solution to take the current email solution from Exchange 2013 to Exchange 2016. This included raising the Domain Functional level.

• Documented all procedures and implementation paths where required.

Hampshire Fire And Rescue Service

Senior IT Infrastructure Analyst

October 2016 - December 2017
Hampshire Fire and Rescue Service undertook a major ICT Transformation program. HFRS modernised their IT and Telephony infrastructure with the latest technology on offer. An extremly challenging program of works was achieved with great success. My responsibilities were...

• Design and implement an Office 365 environment.

• Design and implement on-premises and Azure (IaaS) infrstructure environments. 

• Federate cloud and on-premises infrastructure enviroments. 

• Configure DNS, DHCP, Group Policy, Sites and Services, AD FS.

• Migrate all existing Exchange, SharePoint data from on-premises environments into Office 365.

• Migrate all user data into OneDrive for business.

• Produce PowerShell scripts to create/migrate all the AD objects (users, groups, etc.) into the new forest. 

• Design and implement  BYoD and mobile device management and security using Microsoft InTune; incorporating MaaS360.

• Designed and produced tools (using PowerShell) for the service desk analysts to carry out admin tasks.

• Produced design and handover documentation.

• Presented Knowledge transfer sessions for the IT Support teams.

Northgate Public Services

Senior Wintel 3rd Line Analyst

March 2016 - July 2016
Northgate Public Services (NPS) is an integrated software, outsourcing and IT services business with deep experience in the public sector.Northgate Public Services (NPS) is an integrated software, outsourcing and IT services business with deep experience in the public sector.
Reported to the Wintel Manager and responsible for...


• 3rd line support for NPS and client systems.  Assisted with the major Data Centre migration projects.

• Developed and documented a process for the migration of physical servers (within multiple Data Centres) to virtual platforms, VMware and Hyper-V. This included Linux, IBM AS400 and Windows  legacy systems. This was utilised for the live migration with 100% success rate and zero data loss.

• VMware VSphere and storage administration. Virtual server and storage optimisation.

• Created Active Directory management and reporting tools using simple PowerShell scripts. These were used to assist the 2nd & 3rd Line teams (on and offshore) perform daily AD tasks in an automated, repeatable and consistent manner.

SSE Plc

Senior Wintel Analyst (Proj)

November 2012 - November 2015
SSE is one of the largest energy companies in the UK, with over 9 million customers.  Supplying gas and electricity using conventional methods as well as producing energy using renewable resources such as wind and wave technologies. 
Member of a project team tasked with delivering major projects, most recently, an entire new infrastructure to host the SSE’s flagship ‘Home Services’ division. Virtual and physical servers Running Microsoft Dynamics suite and ClickSoftware’s suite. My key responsibilities were...


• Wintel technical lead for the project, reporting to the Wintel Project Technical Team Lead.

• Built the proof of concept environment based on initial architectural design, documenting technical amendments where required.

• Built all the servers for the numerous environments, totalling over 250. Optimized and fine-tuned to host the new applications, especially required for the VMware servers due to the demands of the applications.

• Providing vital Wintel technical support for a large team of on and  offshore developers.

• Designed the Active Directory structure to host the applications.

• Rigorous vulnerability scanning carried out.

• Patch management & maintenance approach devised and adopted for all environments.

• Produced the definitive DR and support documentation for the Wintel 2nd & 3rd line teams.

Scottish & Southern Energy Plc

Senior Wintel Analyst (BAU)

June 2008 - November 2012
SSE is one of the largest energy companies in the UK, with over 9 million customers.  Supplying gas and electricity using conventional methods as well as producing energy using renewable resources such as wind and wave technologies. Reported to the team leader and was responsible for the support of the Wintel environment including...

• 3rd and 4th line support for a large Wintel environment, Windows Server 2003, 2008 & 2012, totalling 3200+ physical and virtual servers within the estate.

• Managing and maintaining Active Directory, DHCP, DNS, TCPIP and Group Policy etc.

• Root cause analysis investigations, liaising with Microsoft and other 3rd party suppliers.

• Improving the current infrastructure and practicing a preventative approach.

• Supporting patch management covering all aspects of the infrastructure.

• Ensuring the stability and availability of all resources within the Windows environment.

• Worked to very tight deadlines, ensuring all SLA’s were met whilst maintaining and demanding a very high standard of work within the Wintel BAU Support Team.

Threadneedle Asset Management Ltd

Senior Wintel 3rd Line Analyst

August 2005 - March 2008
Threadneedle (Columbia-Threadneedle) is the international investment operation of Ameriprise Financial, the financial services arm of American Express.
With offices based in many major European cities, Threadneedle manages multimillion-pound investments in Equities, Bonds, cash and property. Following great successes in the market place, the Investment Operations division has recently been sold to JP Morgan. Reported to the Wintel Manager and responsible for...

• Supporting the Wintel environment.

• 3rd line support for over 300 HP/Compaq servers with Windows 2K and 2K3 operating systems; using local and EMC Symmetrix Storage SAN storage.

• Support AD, Group Policy, OS and hardware updates, implemented maintenance for the Wintel estate.

• Improved server and infrastructure design and build, mentored other members of the support team.

• Project management and implementation.

Education

My Education

In order to remain at the cutting edge of new technologies, practices and processes, I continue to update my portfolio of courses and exams when required. Below are examples of some taken in the recent past.

Manufacturer & Vendor Courses

Various

Current - Ongoing
In conjunction with a hands-on experince, I self-study manufacturer & vendor courses and take exams where possible. Microsoft courses and course materials are easily obtainable. This is an on-going process. Examples of recent self-study cources are: Windows Server 2016 (70-740 series), Microsoft Azure (70-533,535) and Microsoft 365 (70-346). These courses always provide a best practice approach and real-world scenarios; which assist when making design and technical decisions.
Prince2

Foundation & Practitioner

March 2016 - September 2016
PRINCE2 is universally accepted as a best practice project management method. It is designed to provide a structured approach to managing projects with a view to increasing the likelihood of a successful project outcome. The PRINCE2 method can be used for projects of any size or complexity, and provides guidance through clearly defined principles, themes and processes. The Foundation course and exam has been completed. The Practitioner exam is scheduled for 3rd quarter 2016. To have indepth knowledge of what other wheels are turning within a projects machinery enables me to have a true appreciation of project management practices and processes.
ITIL and Team Management

ITIL Foundation. Leadership, Team Building and Successful Management

June 2016 - August 2016
ITIL Foundation Level. The Foundation level is the entry level certification and offers you a general awareness of the key elements, concepts and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices. The ITIL Foundation course provided an excellent insite and understanding of best practices within the Service Management arena. Providing me with knowledge of what is expected of me from Service Management and vice versa. The Leadership, Team Building & Successful Management has really assisted me to not only improve my team management skills but also to provide more input within a team environment and better self-management.
PowerShell

Powershell 4.0 Automating Administration

May 2016 - June 2016
Improving my understanding of PowerShell and using it more and more has been essential. Taking this course has not only assisted me in creating my own tools and scripts, but even more importantly, enabled me to edit and debug scripts written by others.